FAQ 

Where is your GDPR privacy policy?​

It's HERE  We take your privacy seriously but have moved the link from the main menu to the FAQ page as in many instances the old link to our policy appeared above the logo of external organisations on our webshop pages.

​How Do I Place An Order?​

The webshop you are viewing should display only the products that your organisation has chosen.  Simply click on the product you are interested in to see further detail and any colour/style/size or personalisation options.  Once you have selected your options and the quantity required, click add to cart, the cart frame will appear on the right hand side of your screen, then you can continue to browse the store.  If you close or hide the cart frame, just click on the orange shopping bag icon at the top right of the screen to get it back.  Once you are done, click 'view cart' at the bottom of the cart frame to check order details and then click checkout (you can chose to pay online by card, or to make payment offline - but please be aware that orders will not be processed until payment has been received).  If you have any problems, please contact us.



Payment & Shipping

Secure payment is processed through Stripe.  You can pay with a credit or debit card online, or if you prefer you can select offline payment and we can take card details over the telephone or in person at our offices.  The transaction will appear on your statement as a payment to Team Ware Ltd (responsible for maintaining the Team World platform and the product provider working on behalf of your organisation).

Shipping is charged at a fixed rate of £3.95 per order for any quantity, you also have the option of free collection from our offices or from your club premises if a scheduled central delivery has been arranged (please check with your organisation that there is a nominated location & person for this).

All bespoke branded products are made to order so delivery times vary, printed items should take approximately 7-10days, embroidered items can take up to 28days.  If you need something delivered for a specific date, please contact us before ordering so we can confirm it is possible.



Returns & Refunds 

All products are made to order and are individually branded to your organisation's specification, therefore incorrectly ordered items may only be returned for credit or refund at our disrection and will be subject to a 20% re-stocking fee. Personalised products cannot be returned so please ensure you check size information before ordering.

If you have received your order and have a problem, please contact us and we will do our best to rectify it. 

Anything else?
 Please contact us and we will do our best to answer your query.
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